COMPLAINTS PROCEDURE

Whilst we endeavour to ensure that you will be pleased with our service, in the unlikely event that you do have any cause for complaint, this should be made within six months of completion of the matter and in the first instance should be raised with the Fee Earner responsible for the day to day conduct of your matter.

We have a complaints procedure which details how we handle complaints and is available on request.

Your Fee Earner will attempt to settle any dispute that you may have, however, if for whatever reason you remain dissatisfied following his/her input, you should direct your concerns to our Complaints Handler who will investigate the matter in full.

If, after having exhausted our complaints procedure, you still remain dissatisfied with the outcome you should direct your concerns to the Legal Ombudsman, contactable at PO Box 6806, Wolverhampton WV1 9WJ or by telephone on 0300 553 0333 or by email at enquiries@legalombudsman.org.uk